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Shipping, Returns, and Policies

 

Customer Satisfaction Guaranteed

Customer satisfaction is our top priority, and we strive every day to make sure you are satisfied with each and every order.

Grocery items are guaranteed to have a shelf life of at least 30 days from the time of your purchase.

While we try to keep the information on our website up to date, occasionally manufacturers may alter their ingredients or packaging.  Actual product packaging and materials will always have the most accurate and up to date information.  Please be sure to inspect and read the packaging of the products once received to ensure they match exactly what was ordered.

Returns

Return Merchandise Authorizations can be requested by sending an email to returns@wholesomerepublic.com. Please be specific when sending an email with the exact reason for your return, including your original order number and the specific item(s) being returned. Wholesome Republic reserves the right, at its sole discretion, to reject any return that does not comply with the following Returns Policy:

  • All return authorizations must be requested no later than 30 days from the original purchase date
  • Products returned without an approved return authorization from Wholesome Republic will not be received or accepted for a return / refund
  • Items must be unopened and in their original condition to be considered for a return
  • Wholesome Republic will NOT pay for return shipping, unless we determine the return is being requested due to an error on our part when shipping the original order.  Manufacturer's changes in packaging and labels do not constitute an error on Wholesome Republic's part
  • Please keep items received damaged, as we will require them and/or images to process the return
  • All returns are subject to a restocking fee of up to 50%, which will be deducted off the total refund due to you. Refunds apply only to returned merchandise - shipping fees are non-refundable

Please protect, insure, and obtain a tracking number for the items being returned, as Wholesome Republic shall not be held responsible for any damages incurred to the items before they are received in our warehouse.

All return items should be shipped to:

Wholesome Republic Returns
85 Dunwoody Springs Dr. NE
Atlanta, GA. 30328 

 

Shipping

We currently ship to the continental United States only.

Most orders are shipped within 24 to 48 hours after they are received.  Orders received on Friday may not ship until Tuesday of the following week.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based.  To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Privacy Policy

Collection and Use of Personal Information

We collect the following personal information from you

  • Contact Information such as name, email address, mailing address, phone number
  • Billing Information such as credit card number, and billing address
  • Unique Identifiers such as user name, account number, password
  • Preferences Information such as product wish lists, order history, marketing preferences

As is true of most Web sites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system.

We use this information to:

  • Fulfill your order
  • Send you an order confirmation
  • Send product updates or warranty information
  • Respond to customer service requests
  • Administer your account
  • Send you a newsletter
  • Respond to your questions and concerns
  • Conduct research and analysis

Choice/Opt-Out

You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at cs@wholesomerepublic.com.

Information Obtained from Third Parties

We obtain address information about you from third party sources, such as the US Postal Service, to verify your address so we can properly ship your order to you and to prevent fraud.

If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.

Information Sharing

We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties.

We may also disclose your personal information

  • as required by law such as to comply with a subpoena, or similar legal process
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
  • if Wholesome Republic is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,
  • to any other third party with your prior consent to do so.

Cookies and Other Tracking Technologies

We may use cookies, for example, to keep track of your preferences and profile information. Cookies are also used to collect general usage and volume statistical information that does not include personal information.

We use another company to place cookies on your computer to collect non-personally identifiable information to compile aggregated statistics for us about visitors to our site.

Web beacons

Our Web pages contain electronic images known as Web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.

We use a third party to gather information about how you and others use our Web site. For example, we will know how many users access a specific page and which links they clicked on. We use this aggregated information to understand and optimize how our site is used.

Links to Other Web Sites

Our Site includes links to other Web sites whose privacy practices may differ from those of Wholesome Republic. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.

Security

The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can contact us at cs@wholesomerepublic.com.

Notification of Privacy Statement Changes

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.


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